Right of revocation
14 days home approval and how to return
We want you to feel completely confident when you shop with us. If, for any reason, you are unhappy with an item you have purchased, we will be happy to exchange it for an alternative product or refund you the full purchase price. Goods can be returned within 14 days of receipt. Not included are digital goods and customer-specific products. The goods must be unused in their original packaging with any hygiene seals untouched. Please complete and enclose the return form from your delivery note inside your parcel. Using our courier service where available will save you the expense of returning an item. We will match the direct cost of returning the goods against the delivery charges, so there is no additional charge to you. Please allow up to 28 days for returns to be processed and refunded.
If you return items to us after the expiry of the 14 day Approval Period, unless they are faulty or do not comply with the contract, we will not refund your account. We will return your items to you at your expense. If you send the item back to us again, or refuse to accept delivery, this will be deemed as irreversible authority for us to dispose of your goods without further notice. Disposal will not constitute any admission on our part that we have failed in any way to honour our obligations to you in full and will not constitute any unlawful action against the goods. Acceptance of a return by your courier is not deemed to be acceptance by the company. This does not affect your statutory rights.
On cancellation you must make the goods available to us for collection, and you must take reasonable care of them. We will not consider that you have taken reasonable care of the goods if they have been used in a way, or to an extent, beyond what would be reasonable when examining goods in a shop prior to purchase.